Apparently there is, and it’s 5:1. That is some researchers are arguing that for every barbed remark, or true-word-spoken-in-jest you have to patch on five positive (and presumably sincere) comments for that relationship to be repaired.
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Performance Management
In my blog 'Choice is evil - deliver yourself from temptation' I raised the idea that decision making is hard and painful– and that has a number of consequences. In your personal life it means that you can increase performance by changing your environment. In the same way companies can improve performance by changing their systems and culture. Just like Super Nanny.
The recent Walter Isaacson biography mentioned Steve Jobs’ tendency towards binary thinking – how he would put people in one of two camps, ‘very good’ or ‘very bad’.
Is this another powerful management technique from the polo necked guru?
No. He’s being a jerk.